Shipping Policy

The Brand Things – Shipping & Delivery Policy

1. Introduction
At The Brand Things, we’re committed to delivering your orders promptly and securely. This Shipping & Delivery Policy outlines how we handle processing times, shipping methods, and related responsibilities.


2. Shipping Policy

2.1 Order Processing

  • Orders are typically processed and shipped within 5 to 7 business days, excluding weekends and public holidays.

  • During periods of high demand, there may be slight delays.

  • If a significant delay occurs, we’ll notify you via email or phone.


3. Shipping Rates & Delivery Estimates

  • Shipping charges are calculated at checkout based on your location and selected shipping method.

  • Delivery times are estimates only and may vary due to courier availability, location, or unforeseen circumstances.

3.1 Domestic Shipping Options

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 1–3 business days

3.2 International Shipping

  • At this time, we do not offer international shipping. However, we’re working on expanding globally—stay tuned!


4. Shipment Confirmation & Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number.

  • Tracking details will be active within 24 hours of shipment.


5. Customs, Duties & Taxes
The Brand Things is not responsible for any customs duties, import taxes, or related fees that may apply after shipping. These charges are the sole responsibility of the customer.


6. Damaged or Lost Shipments

  • We are not liable for items damaged or lost during shipping.

  • If your package arrives damaged, please contact the shipping carrier directly to file a claim.

  • Be sure to retain all packaging materials and damaged goods to support your claim.


7. International Shipping Policy
Currently, The Brand Things ships only within [insert country or region here]. We’re actively working on offering international shipping in the near future.


8. Incorrect Shipping Address

  • Customers are responsible for ensuring that the shipping address provided at checkout is accurate.

  • We are not responsible for orders delivered to incorrect or incomplete addresses.

  • If your order is returned to us due to an incorrect address, we will contact you to arrange reshipment at your expense.


9. Contact Us
If you have questions about shipping or delivery, please contact us at:
📧 info@thebrandthings.com
We aim to respond within 48 business hours.