Return & Refund Policy

The Brand Things – Cancellation, Return & Refund Policy

1. Introduction

At The Brand Things, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help make things right.

2. Cancellations

2.1 Order Cancellation

You may cancel your order within 24 hours of placing it. To cancel, please contact us as soon as possible at info@thebrandthings.com.

• If your order has not yet shipped, we’ll cancel it and issue a full refund.

• If the order has already shipped, please refer to our Return Policy below.

3. Returns

3.1 Return Eligibility

To qualify for a return:

• The item must be unused, in its original condition, and in its original packaging.

3.2 How to Initiate a Return

To begin a return, email info@thebrandthings.com with your order number and reason for return.

• We’ll respond with return instructions.

• Customers are responsible for return shipping costs.

4. Refunds

4.1 Refund Process

Once your returned item is received and inspected:

• If approved, your refund will be issued to your original payment method within 5–7 business days.

• Processing times may vary depending on your bank or payment provider.

4.2 Delayed or Missing Refunds

If you haven’t received your refund:

• Double-check your bank account.

• Contact your credit card provider—it may take some time before your refund is posted.

• Still no refund? Email us at info@thebrandthings.com.

5. Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items are final sale and non-refundable.

6. Exchanges

We accept exchanges within 5–7 days of delivery.
To exchange an item for the same model, contact us at info@thebrandthings.com.

7. Shipping Costs

• Return shipping costs are the customer’s responsibility.

• Shipping fees are non-refundable.

• If a refund is issued, the cost of return shipping will be deducted from your refund amount.

  8. Contact Us

Questions or concerns? Reach out anytime at info@thebrandthings.com.